FAQs

HOW MUCH NOTICE DO YOU REQUIRE FOR AN ORDER?

WE ADVISE PROVIDING AS MUCH NOTICE AS POSSIBLE WHEN ORDERING TO ENSURE YOUR SLOT. PLEASE GET IN TOUCH VIA OUR CONTACT PAGE, INSTAGRAM OR EMAIL US AT info@ cheesecakeaway.co.uk 

 WHERE IS COLLECTION FROM?

COLLECTION IS FROM BASILDON, ESSEX. WE ARE RUNNING SOCIALLY DISTANCED COLLECTIONS; PLEASE WEAR A MASK IF YOU WISH WHEN ARRIVING TO COLLECT. ONCE YOU HAVE ARRIVED, PLEASS INFORM US OF THE NAME ON THE ORDER. 

 WHAT TIME CAN I COLLECT MY ORDER?

YOU CAN COLLECT YOUR ORDER ANY TIME BETWEEN THE SLOT CHOSEN WHEN ADDING PRODUCTS TO YOUR BASKET. 

HOW SHOULD I TRANSPORT MY CHEESECAKE IF I AM COLLECTING?

PLEASE CARRY THE CAKE BOX FROM THE BOTTOM AND DO NOT TILT. ENSURE THE CHEESECAKE IS ON A FLAT SURFACE IN YOUR VEHICLE, SUCH AS THE FRONT PASSENGER FOOTWELL. 

WHAT IS THE BEST WAY TO STORE MY CHEESECAKES?

PLEASE STORE IN THE REFRIGERATOR IMMEDIATELY AND REMOVE ONCE READY TO EAT.  CHEESECAKES MUST BE CONSUMED WITHIN 3 DAYS OF COLLECTION.

HOW DO I SECURE MY BESPOKE ORDER?

NO ORDER IS CONFIRMED WITHOUT A 50% NON-REFUNDABLE DEPOSIT OR FULL PAYMENT. 

CAN I CHANGE OR CANCEL MY BESPOKE ORDER ONCE IT HAS BEEN PLACED?

YOU ARE ABLE TO CANCEL OR AMEND YOUR ORDER 72 HOURS PRIOR TO COLLECTION. PLEASE MAKE THESE CHANGES VIA THE CONTACT FORM ON OUR PAGE, INSTAGRAM OR VIA EMAIL info@cheesecakeaway.co.uk. PLEASE NOTE: DEPOSITS ARE NON-REFUNDABLE AND CAN BE USED FOR A FUTURE ORDER. 

WHEN DOES THE WEEKLY SET MENU RESTOCK?

SLICES, POTS & SHARE TUBS ARE AVAILABLE ON A WEEKLY BASIS AND READY FOR COLLECTION ON THURSDAYS, FRIDAYS AND SATURDAYS. THE FLAVOUR OF THE WEEK WILL BE RESTOCKED ON OUR WEBSITE EVERY TUESDAY AT 20:00. COLLECTION ONLY.

WHAT ARE THE FLAVOUR OPTIONS FOR BESPOKE CHEESECAKES?

FLAVOURS CAN BE FOUND ON THE BESPOKE PAGE OR CHEESECAKEAWAY INSTAGRAM HIGHLIGHTS. 

 

HOW MANY PEOPLE WILL MY CHEESECAKE SERVE?

MINI CHEESECAKES & INDIVIDUAL POTS: 1-2

SHARE TUBS: 2-4

LARGE 8” CHEESECAKES: 8-10

LARGE DELUXE HEART CHEESECAKES: 12-14

*THIS IS A GUIDELINE; IT ALL DEPENDS ON HOW HUNGRY YOU ARE!

ARE THE CHEESECAKES SUITABLE FOR VEGETARIANS?

ABSOLUTELY! WE ONLY USE THE FRESHEST INGREDIENTS IN ALL OF OUR CHEESECAKES. NO GELATINE OR LIFE PROLONGING ADDITIVES ARE USED. 

WILL I GET A CONFIRMAITON OF MY ORDER?

YES, ONCE WE HAVE RECEIVED PAYMENT YOU WILL BE NOTIFIED VIA EMAIL THAT YOUR ORDER AND DATE REQUESTED HAVE BEEN CONFIRMED. YOU WILL ALSO RECEIVE INFORMATION REGARDING COLLECTION. 

 

HOW LONG IS THE RESPONSE TIME AFTER MY ENQUIRY HAS BEEN SUBMITTED?

WE AIM TO RESPOND TO ALL EMAILS AND ENQUIRIES WITHIN 72 WORKING HOURS – BUT PLEASE NOTE, THIS MAY BE INCREASED AT PEAK TIMES.